Terms and Conditions 2008/9

1. Rates are quoted in S.A. Rands, per person sharing, and are inclusive of breakfast and VAT currently 14% nett.
2. Rates include the TOMSA levy of 1%.
3. Rates are subject to change with immediate effect if government levies/taxes should alter.
Single occupancy is subject to a surcharge of 20% on the standard adult sharing rate
4. All reservations will be confirmed upon receipt of deposit 45 days prior to arrival, being 50% of total amount due, up to a maximum of R5000. Payment may be effected by way of cheque, credit card or bank transfer. Our bank details are as follows :

Account name:Tradefirm 1 (Pty) Limited
Bank: First National Bank Limited
Branch: Knysna
Branch code: 250655
Account number: 527 000 44797

Proof of payment should be forwarded to us and must include the Reservation confirmation number and the clients’ name.

Cancellation policy:
Should a reservation be cancelled the following charges will apply:

1. 01 – 03 days prior to arrival – 80% of total accommodation charge
2. 03 – 06 days prior to arrival – 65% of total accommodation charge
3. 07 – 14 days prior to arrival – 50% of total accommodation charge
4. 15 – 21 days prior to arrival – 30% of total accommodation charge
5. 22 – 29 days prior to arrival – 10% of total accommodation charge

Should a guest’s stay be cut short for any reason then the hotel is entitled to charge the full amount of the accommodation. This is not dependent on hotel’s occupancy level. Guests should be advised to take out travel insurance.
All cancellations are subject to an administration charge of R250 per cottage.
No verbal cancellations will be accepted. All cancellations must be communicated in either written or electronic format to our Reservations office.
These charges have been adopted in line with current ECC Law.

1. For groups of 11 or more guests we offer a complimentary room, meals and soft drinks for a guide and/or driver. For 10 or less guests, a 50% reduction off rack will be applied.
2. The number of persons occupying any cottage will not exceed those number of beds provided.
3. We do not accommodate children under the age of 10 years.A baby under the age of 2 years may stay free of charge.
4. No pets will be accepted.

• Cottages are available for check-ins from 14h00 and must be vacated by 11h00.